FAQ about COVID-19 (Coronavirus) and What We are Doing About It

How to Keep Yourself and Others Safe When
You are in the Clinic

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

Updated: June 16, 2020

Per the US Dept. of Homeland Security and the Governor's list of essential businesses, we have been identified as essential critical Infrastructure workers during the COVID-19 response. Read more about this here.

Facility Policies and Practices have been updated in compliance with CDC, APTA, AMA, White House Coronavirus Task Force, State of Maryland Roadmap to Recovery, and EPA guidelines for covid-19, in order to minimize your exposure to the coronavirus pathogen, should you decide to come in.

Reminder: as we approach Phase II, VULNERABLE individuals - those who are 65 years of age or older or anyone with serious underlying medical conditions (including but not limited to hypertension, heart disease, chronic lung disease, asthma, obesity, diabetes, autoimmune conditions, or those with compromised immune systems) are instructed to continue to “shelter-in-place”.

People who live with VULNERABLE individuals are instructed to take precautions when they return to work (or come into the clinic and other public places), as they can unknowingly carry the virus back home, even when they do not exhibit symptoms of Covid-19.

Protective and preventative measures are implemented before your arrival, upon arrival, throughout the duration of your visit, and until your treatment room is cleaned and disinfected. Extensive measures are also taken to clean and disinfect all gym equipment with EPA approved N-list products, for the safety of all participants.

Following the standard CDC guidelines:

  • All staff members are wearing and using appropriate PPE (Personal Protective Equipment), including gowns/lab coats when indicated.
  • All staff members wash hands upon entry and exit, and before and after each patient/client/member interaction.
  • Hand sanitizer and cleaning wipes are readily available throughout the clinic.
  • Clinic equipment is thoroughly cleaned, using EPA approved products, 3 times/day, with each individual piece of equipment needed for a patient/member wiped down before and after each use.
  • High-touch surfaces, such as doorknobs, computers, phones, etc are wiped down/cleaned at least 3 times/day (more often as necessary).
  • Social distance is maintained at 6 feet (with some areas increased to 10 feet depending on activity level).
  • Clinic density is maintained at 10 people per area.
  • All patients, staff, clients, and members are screened via temperature and covid-19 questionnaire prior to entry.

Additional initiatives include:

  • MASKS ARE REQUIRED AND MUST BE WORN PROPERLY AT ALL TIMES IN THE CLINIC: REMEMBER, YOUR mask protects US and the loved ones we go home to, and OUR masks protect YOU and the loved ones YOU go home to.”
  • Modification of check-in/sign-in procedure –Check back here for updated check-in and screening procedures
  • Staff may modify/stagger schedules to reduce clinic density and treatment session times may be reduced to limit exposure, combining in-person and telehealth visits as appropriate.
  • Walker/cane tips and wheelchair/walker wheels may be wiped down upon entry and exit.
  • Sanitization of private treatment rooms before and after each use, with EPA approved products.
  • Treatment room doors are left open whenever possible to optimize ventilation.
  • Higher-risk patients can avoid interaction with others by entering through the back door, going directly into a newly sanitized, private treatment room, and exiting the same way. They may also arrange for appointments at off-peak times to further minimize possible exposure. Please contact the office prior to your visit so we can make the appropriate accommodations.
  • Lockers, cubbies, water cooler, and showers are temporarily unavailable in compliance with infection control guidelines. PLEASE BRING your own water bottle (filled) and ONLY ESSENTIAL items into clinic (such as phone and keys), preferably kept on your person (in a pocket, walker bag, or cross-body bag).
  • We ask that family members wait outside of the clinic or in the car to limit the number of people inside the clinic. If you need assistance entering the building, please call the office and we will meet you outside. Credit card payments can be made either over the phone or can now be made in the clinic, without staff contact, or via “tap” (for those cards designed for same).
  • UV-C lights in the HVAC system are used to sanitize the air as it passes through the vents. Ultraviolet germicidal irradiation (UVGI) kills or inactivates microbes by damaging their deoxyribonucleic acid (DNA). We installed this system a number of years ago to improve the health of our patients by reducing many forms of mold, fungi, bacteria and viruses in the air. Check out these articles:
Signify and Boston University validate effectiveness of Signify’s UV-C light sources on inactivating the virus that causes COVID-19

What has our practice done to make your appointments as safe as possible?

  1. Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
  2. We are educating our company staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  3. We highly recommend that patients use hand sanitizer and/or wash their hands:
    • Before each treatment,
    • After handling paperwork and/or touching any surfaces and/or therapy equipment, and
    • Upon leaving our facility.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You will not be charged a cancellation fee.

If you have had a fever, wait 72-hours from the time your fever ended, WITHOUT the use of fever-reducing medication (such as Tylenol/acetaminophen), unless your doctor verifies that the fever is NOT in any was related to Covid-19, to attend a therapy treatment session at our office.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid touching your face
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States. If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care.
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, sneezing, going to the bathroom, and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.
  6. Keep social distance – at least 6 feet - whenever going out of the home and will be among non-immediate family or household members.
  7. Wear a mask whenever you leave your home, especially in any indoor space or outdoors if social distancing is unpredictable or difficult to maintain.
  8. Minimize exposure time to crowds/public places with greater than 10 people, who are non-immediate family or household members.
  9. Consider getting tested for covid-19 if you may have been exposed to larger crowds (at recent demonstrations for example) or at business/restaurant re-openings where social distancing and mask-wearing were inconsistent or inadequate.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website: