FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

Updated: March 25, 2020

Per the US Dept. of Homeland Security and the Governor's list of essential businesses, we have been identified as essential critical Infrastructure workers during the COVID-19 response. Read more about this here.

Update on our Facility Policies and Practices that are now in place to minimize your exposure to the Coronavirus pathogen should you decide to come in.

This includes measures that are implemented before your arrival, upon arrival, throughout the duration of your visit, and until your room is cleaned and disinfected. Also measures taken to keep the equipment cleaned and disinfected for our wellness members’ use.

Following the standard CDC guidelines:

  • All staff frequently washing hands, wiping down computers, phones, etc
  • Hand sanitizer readily available throughout the clinic.
  • Cleaning equipment 3 times a day, wiping down surfaces with EPA approved wipes.
  • Adhering to the 10 persons in one area requirement.
  • Adhering to the 6 foot social distance standard.
  • Screening of patients/members before entry

Additional initiatives include:

Changed the sign in procedure: we sign you in so no pen handling or touching the front desk surface is required.

Sanitizing private treatment rooms before and after each use (wiping down as many surfaces as possible as well as using Lysol spray)

PTs are now using a mask and gloves with each patient

Leaving treatment room doors open when possible to optimize ventilation

Higher risk patients avoid interaction with others by entering through the back door, going directly to a newly sanitized private treatment room. After treatment, exit thru the same back door.

We ask that family members wait outside of the clinic or in the car to limit the number of people inside the clinic. If you need assistance entering the building, please call the office and we will meet you outside.

Credit card payments either over the phone or we will wipe down your card before and after use.

UV-C lights in the HVAC system to sanitize the air as it passes through the vents. Ultraviolet germicidal irradiation (UVGI) kills or inactivates microbes by damaging their deoxyribonucleic acid (DNA). We installed this system a # of years ago to improve the health of our patients by reducing many forms of mold, fungi, bacteria and viruses in the air. Check out these articles:

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2789813/

https://www.dukehealth.org/blog/uv-light-helps-duke-hospitals-fight-transmission-of-superbugs

Updated: March 12, 2020

What has our practice done to make your appointments as safe as possible?

  1. Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
  2. We are educating our company staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  3. We highly recommend that patients use hand sanitizer and/or wash their hands:
    • Before each treatment,
    • After handling paperwork and/or touching any surfaces and/or therapy equipment, and
    • Upon leaving our facility.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You should not be charged a cancellation fee.

If you have had a fever, wait 24-hours from the time your fever ended to attend a therapy treatment session at our office.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States.
  • If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website: